Support is available to assist with account queries, verification and withdrawal concerns, technical problems and general feedback. If you have a question about an account, need help with a deposit or withdrawal, or experience a technical issue on the site, the support team can help. Contact routes are provided below for prompt assistance; please include your account ID where relevant to speed up any verification or account-related enquiries. All correspondence is handled securely and confidentially.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live-chat and email support; aim to respond within 24 hours) |
| General enquiries | [email protected] (non-account queries; corporate and compliance) |
| Affiliate enquiries | [email protected] (partner and affiliate programme) |
| Phone | +44 20 7946 1283 (Mon–Fri 09:00–18:00) |
| Working hours | Mon–Fri, 09:00–18:00 (emergency email outside hours) |
Email ([email protected]) is the preferred contact method for detailed requests, account-related issues, or matters requiring explanations or documents. Please include a clear subject line and provide up-to-date contact details and any relevant account references to avoid delays. Attaching documents or screenshots where appropriate speeds resolution and helps the team respond more accurately.
Most enquiries are answered within one business day; however, more complex issues may take longer depending on their nature. You can expect an initial acknowledgement promptly, and the support team will provide updates while the matter is investigated. Response times vary with case complexity and required verification, so resolution may take several days for issues needing additional checks.
Please share any feedback, suggestions or ideas for improving the website. All submissions are reviewed carefully and used to shape site improvements, fix issues and refine the user experience. Include clear details and any relevant screenshots to help prioritise changes. Responses may be provided where follow-up is needed; anonymous comments are also welcome.
